Terms & Conditions of Sale

0. Identity of the owner and manager of the website www.sorachim.com

Sorachim SA - Rue des Terreaux 10, 1003 Lausanne, Switzerland.
Sorachim España S.L. - Avinguda França, 88 - 17800 OLOT (Girona), Spain.
NIF: B55090039

For any questions or query concerning the use of the Website or our products, contact us:

- by phone +41 21 64 64 640 from Monday to Friday between 9:00 a.m. and 17:00 p.m.

- by e-mail to: contact@sorachim.com

1. Effect

1.1. These Terms and Conditions are intended to govern the orders and the contract between Sorachim and the individual who places an order on the internet using this site, referred as the customer.

1.2 In placing an order the customer acknowledges having read, understood and accepted, without limitation, these Terms and Conditions.

1.3 Sorachim reserves the right to modify at any time these Terms and Conditions by posting a new version on this website. It is the responsibility of the customer to inform himself of any amendments to these Terms and Conditions.

2. Record of information

2.1 When registering on this site, the customer must ensure the accuracy and completeness of the information provided on the site.

2.2 Any change of address and other changes must be updated by the customer as soon as possible.

2.3. Sorachim is committed to comply with the provisions of the Swiss Federal Law on Data Protection. All personal data provided by the customer are confidential and will not be given, exchanged or sold to any third party.

3. Password

3.1 The customer must choose a password when registering to use this site. This password is strictly confidential and must not be disclosed to third parties.

3.2 The customer assumes full responsibility for the use of his password and all orders placed by using his password.

3.3 If the customer suspects that a third party knows or uses his password, he must immediately inform Sorachim by email webmaster@sorachim.com

4. Orders

4.1 In placing an order on this site, the customer agrees to purchase the goods in accordance with these Terms and Conditions.

4.2 Sorachim offers its products within the limits of the available stock.

5. Order Confirmation

5.1 The sale is completed once the customer has validated his shopping cart by clicking the button "Pay" and a confirmation has been sent by email.

5.2 Sorachim reserves the right, at its discretion, to refuse an order, especially in the case of unpaid invoices or insolvency.

6. Price

6.1. The price payable for the goods ordered are those that appear on this website at the time of the order, including Value-Added Tax ("VAT").

6.2 Prices are given in Euros. Should the Customer change the delivery country while browsing the Website, prices may as of that moment be expressed in a different currency.

6.3 Changing the delivery country may have an impact on the price due to the exchange rate applied.

6.4 In case of delivery outside of the European Union, local Value added tax (VAT), customs duties and fees may be charged by the local authorities and may be paid when receiving the goods. These costs are the responsibility of the buyer.

7. Delivery and shipping

7.1 All orders confirmed by Sorachim will be delivered to the address indicated on the order.

7.2 Sorachim is doing everything possible to ensure delivery within five working days of the receipt of the order. But international deliveries are dependent on the speed of the national postal services as well as the mode of transport selected by the customer.

7.3 The amount of shipping costs varies by items and their quantities and is indicated in the "basket" order. It is subject to approval by the customer before the confirmation of each order.

8. Check of the goods

8.1 The customer should verify the quantities of good ordered and if they are in good conditions.

8.2 If the customer finds that goods are missing or has been damaged, it must report and file a claim with the carrier and notify Sorachim no later than 7 days after delivery.

8.3 Sorachim will replace the missing or damaged goods to the extent of available stocks. If the product was no longer available at the price paid by the customer, including delivery fee, it will be refunded within 30 days.

9. Payment

9.1 The payment by credit card is charged immediately.

9.2 In the event of payment with invoice, the invoice is sent with the goods and is payable within thirty days.

10. Late payment

10.1 Any delay in payment will result in administrative costs reminder to be paid by the customer.

10.2 Sorachim reserves the right to refuse an order if the customer has a balance due.

11. Product Warranty and services

11.1 All products benefits from the legal European warranty provision.

11.2 If the product has defects, the product will be replaced to the extent of available stock or the price paid by the customer, including shipping costs, will be refunded within 30 days.

12. After-sales service

12.1 For any questions regarding the product, please contact Sorachim by email at contact@sorachim.com or by phone +41 (0) 21 64 64 640.

13. Limitation of Liability

13.1 Without limiting the scope of these Terms and Conditions, any claim whatsoever for goods delivered or non-delivered may not exceed the amount of the purchase price of the products that have resulted in the claim.

13.2 SORACHIM IN NO EVENT SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER (EVEN IF THE BIRTH OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY SORACHIM) ARISING IN CONNECTION WITH THE USE ITS PRODUCTS, THE SALE OR USE OF THIS SITE.

14. Force majeur

14.1 Sorachim makes every effort to fulfill its obligations but cannot be held responsible for delays or non-delivery caused by circumstances beyond its control, such as strikes, wars, natural disasters or any other event preventing the transportation or delivery of the products.

15. Applicable law and jurisdiction

15.1 These Terms and Conditions are governed by the Swiss law.

15.2 The place of jurisdiction recognized and accepted by both parties is Lausanne, Switzerland.

Lausanne, September 2015


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